Refund policy
Returns & Exchanges- Sleepwear
What is the return policy for sleepwear?
Any returns must be received at our warehouse within 30 days from purchase date. Be sure to try your sleepwear on before washing or wearing to ensure the fit is right for you. We accept returns and exchanges on any unused/unwashed sleepwear products only. Items should be returned in the condition they were shipped; unworn, undamaged, fragrance-free and with original tags attached. Quality control reserves the right to charge a cleaning fee of 25% of product cost for any worn or damaged items so that we can sanitize/repair and donate to charity. For accepted returns, a restocking charge of up to 15% of the applicable product price will be charged if returned for reasons other than an identified defect of the product.
To start your qualified return/exchange email us at info@sleepsassy.com
Not sure if Sleep Sassy is right for you? Please reach out to us via our contact form with any questions or email us at info@sleepsassy.com. We will be more than happy to help you make a good purchase decision.
Note: Holiday purchases made in October, November and December have an extended return window through Jan. 16. If you are returning or exchanging a gift, please contact info@sleepsassy.com for best return/exchange option.
What can I do if I notice a material defect on any sleepwear product?
It is rare that we find defects in our products, but if you notice a defect within 30 days of purchase, please contact our customer service team immediately at info@sleepsassy.com to discuss return options. We will ask you to send photos of the defect via email to better assist our team.
For accepted returns, a restocking charge of up to 15% of the applicable product price will be charged if returned for reasons other than an identified defect of the product.
How do I start a sleepwear return?
Not quite right? You can start your return by emailing us at info@sleepsassy.com
We accept returns on unused/unwashed sleepwear within 30 days from purchase date. Once a return is requested, our team will review the request and provide instructions.
Can I get a refund on my sleepwear return?
Absolutely! Simply request a refund when you open up a return request. We will provide a prepaid label for your convenience. Once the return is received and processed at our warehouse, we will process a refund to your original payment method for your product. The label fee, $8.99, will be deducted from your refund amount. If you choose to exchange there is no charge for the return label.
Please note: Original shipping and handling charges are non-refundable. If a volume discount was applied on your original order, your discount may be disqualified if your return effects the required volume threshold.
I want to exchange for a different size or color.
Sure, no problem. When you open your return request, note that you would like an exchange and indicate the size and color you would like. We will provide a complimentary prepaid label for your convenience. We allow one complimentary exchange per order. If you wish to exchange an item a second time, you may contact customer service at info@sleepsassy.com for 2nd exchange options.
Can I exchange for another style?
If you are not happy with the style you chose, you may request to return for store credit. Email us at info@sleepsassy.com and Indicate that you would like store credit. We will provide a prepaid label for your convenience. Once the return is received and processed at our warehouse, we will provide store credit in the form of a code to be used at checkout for your new purchase. The label fee, $8.99, will be waived when requesting store credit.
Please note: Original shipping and handling charges are non-refundable.
How long will it take for my return/exchange/store credit to be processed?
We want to complete your request as soon as possible, but please allow at least two weeks for the item to arrive back at our warehouse and for us to process your request. Refunds will be processed back to the original payment method but may take an additional two days to be posted to your account.
Unauthorized Vendors - We do not sell on E-bay or other auction sites nor do we authorize or have any partners that sell there. Goods purchased there could be black market and not authentic Sleep Sassy product quality.